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We hope you love your pieces from Matriarch! But, we understand shopping online has its beauty and its challenges, and sometimes, it just doesn't work out.
Note: Matriarch is not responsible for lost or stolen packages.
Please note refunds for a return are processed once your returned items have arrived at our facility and are reviewed for condition.
Trove by Matriarch merchandise is final sale.
Returns are on us!
We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.
Return Eligibility
To be eligible for a return, your item must be in the same condition that you received it, unwashed, unworn with all original tags, and in its original packaging. Please provide your order number when making your return inquiry.
Please note: Trove by Matriarch merchandise, including garments are final sale. All final sale items will be marked as such. All Trove merchandise is inspected for quality and is priced based accordingly. All major defects are noted and factored into pricing.
We can only accept merchandise that is unworn, unwashed, and has original tags intact within 15 days of delivery.
Of course try-on doesn't count, but please avoid wearing or laundering your pieces until you're 100% sure about them.
We cannot accept items that have been laundered, altered or are missing their original tags. Shop Matriarch LLC reserves the right to deny a refund for returned items that are not up to returned merchandise standards, as listed on this page. Returns are reviewed for condition upon return to facility.
Some Trove by Matriarch merchandise is not eligible for return. Please read product descriptions thoroughly prior to purchasing.
How to Start a Return
1. Items must have their original tags and be unwashed and unworn to be eligible for return or exchange. If you do not have the original mailer, please place in a mailer of similar size/weight.
2. Begin an email thread with us! Email shopmatriarch@gmail.com with your order number in the message title. You may also use the 'Request a Return' feature on your Account dashboard.
3. In your email, please note your reason for return (not the right fit, changed my mind, etc.) If your item is defective in some way, please let us know and include a photo of the issue.
4. If your return request is accepted, you will be sent a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
4. We will take it from there and get you taken care of! Returns and exchanges are handled on a case by case basis.
We will notify you once your return has reached our facility and been approved for quality and integrity. Your refund will be processed at that time to the original form of payment. Please allow 3-7 business days for your financial institution to fully process the refund.
Please direct all questions to shopmatriarch@gmail.com.
Exchanges
Please reach out if you need to make an exchange. The fastest way to exchange is to return the item you have, and once the return is accepted, make a separate purchase for the new size/color etc.
Order Issues and Defective Merchandise
Please inspect your order upon receiving and contact us immediately with any issues. Please note that all returns and replacements are at the discretion of Shop Matriarch LLC.
If you find a defect on a Trove by Matriarch item that is not listed in the product description, please reach out and we will work with you to decide next steps.
Final Sale and Exceptions
Items marked as final sale are not eligible for return. Purchases are considered final sale after the return window of 15 days.
Shop Matriarch LLC reserves the right to deny a return for any reason.
Note: You will not receive your refund until your items have arrived back at our facility and been inspected for quality and integrity.
